Shipping Info

Shipping Information

We are committed to delivering orders quickly and efficiently while providing the best paw-sible service. Below, you’ll find important details about our fulfillment process, including order processing times and transit & delivery estimates.

Order Processing Time

Processing time begins after your order is placed and occurs Monday–Friday, excluding holidays. Processing time varies based on the item, its ship-from location, and the shipping method selected.

To find where a specific item ships from, look for the Shipping Info icon on the product page.

Standard Shipping (United States & International): 

  • Items shipped from California: Processed within 2 business days.
  • Items shipped from Michigan: Made-to-order; processed within 5 business days.

Expedited Shipping (United States Only)

2-Day and Next-Day Delivery are available exclusively for items shipping from California.

  • Orders placed Monday–Friday by 12:00 PM PST/ 3:00 PM EST (excluding holidays) ship the same day. 
  • Orders placed Saturday, Sunday, or on holidays ship the following business day.

Transit & Delivery Time

Once your order ships, transit time will vary based on your selected shipping method and destination.

Domestic

  • Standard Shipping: Delivery typically occurs within 10 business days M-F after the order is shipped. For orders shipped to U.S. territories or locations outside the 48 contiguous states (e.g., Alaska, Hawaii, Puerto Rico), delivery may take longer.
  • 2-Day Air: Delivery occurs within 2 days Monday–Saturday, excluding holidays, after the order is shipped. No delivery on Sunday. 
  • Next Day Air: Delivery occurs on the following business day Monday–Friday, excluding holidays, after the order is shipped. No delivery on Saturday or Sunday.

International Orders: Duties and Taxes Paid in checkout (AU, CA, NZ, UK, all countries in the EU):

  • Standard Shipping: Delivery typically occurs within 14 business days M-F, excluding holidays, after the order is shipped.
  • Premium Shipping: Delivery typically occurs within 10 business days M-F after the order is shipped.

International Orders: Duties and Taxes UNPAID (orders shipping to ALL other international destinations EXCLUDING  AU/ CA/ UK/ NZ)

  • Standard Shipping: Delivery typically occurs within 1 weeks after the order is shipped
  • Duties and taxes are due upon receipt
  • Delivery made by local postal service
  • Expedited service options are not available

Tracking Your Order

As soon as your order ships, you will receive a confirmation email with a tracking number. This allows you to follow your package’s journey from our warehouse to your doorstep.

Hero  Support (aka Customer Support)

We are here to help! Please get in touch with our Hero Support Team with any questions or concerns by using our contact form.

Woof! (Thank you!)